Skills & Competencies for Account Manager IV

Account Manager IV job profile

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JOB SUMMARY for Account Manager IV

Develops relationships with larger and more complex clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager IV

Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals.

Account Manager IV SALARY RANGE

BASE 50%
$133,261
TOTAL 50%
$157,153
Job Level
P04
Job Code
SM15000306
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager IV Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager IV skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Account Manager IV

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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2 Job Family Competencies – Account Management
Proficiency Level -4
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Identifies the best practices in account management.
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Level 2 Behaviors
(Light Experience)
Reports daily account management transactions in the department's client tracking systems.
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Level 3 Behaviors
(Moderate Experience)
Follows up with clients throughout the sales cycle to meet their needs.
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Level 4 Behaviors
(Extensive Experience)
Manages the performance of the account management team to adhere to established processes.
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Level 5 Behaviors
(Mastery)
Designs the overall sales campaign to anticipate the future client’s needs.
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3 Account Manager IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager IV
Proficiency Level - 4
5 Competency for - Account Manager IV
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Account Manager IV

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Self-Motivation
Proficiency Level -4
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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3 Account Manager IV - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager IV
Proficiency Level - 4
5 Competency for - Account Manager IV
Proficiency Level - 5

Summary of Account Manager IV skills and competencies

There are 0 hard skills for Account Manager IV.
12 general skills for Account Manager IV, Customer Satisfaction, Account Management, Business Development, etc.
11 soft skills for Account Manager IV, Products And Services, Self-Motivation, Initiative, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager IV, he or she needs to be skilled in Products And Services, be skilled in Self-Motivation, and be skilled in Initiative.

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